Privacy Policy
Last updated 11 October 2026
This policy describes how Placemaking handles your information.
1. Overview
This Privacy Policy explains how Placemaking collects, uses, and protects information when you use the service. We aim to collect only what we need to run and improve the product.
2. Information we collect
Account information: your name, email address, organization and role. Content you provide: the questions you ask, the files and documents you upload or attach, and the reports, presentations and chats the service produces for you. Technical information: device, browser and log data, and product analytics: in full only if you accept analytics cookies, otherwise anonymous visit counts (see section 5). We also collect public information about places, such as business details and public reviews, to produce insights.
3. How we use information
To provide and operate the service, including generating answers, analyses and reports with AI models; to authenticate you; to communicate with you about your account; to keep the service secure, fix errors and apply the fair use limits in our Terms; to count visits anonymously; and, only with your consent, to understand how the product is used and to measure our advertising.
We do not use your content to train AI models, and our AI provider does not use it to train its models.
6. Data retention and security
We retain information for as long as your account is active or as needed to provide the service and meet legal obligations. We use reasonable technical and organizational measures to protect your data.
Your Discovery chats, reports and presentations are kept until you delete them or the workspace they belong to is deleted. Separately, each question leaves a usage record of what it cost and which workspace asked it. The text of the question is removed from those records automatically after 12 months; the cost and date stay.
7. Your rights
Depending on your location, you may have the right to access, correct, export, or delete your personal information. To have it deleted, use the form at /privacy-request, which needs no account: you confirm the request from your own inbox and we answer within one month. For any of the others, email us using the details below. A request by email counts exactly the same as one made through the form, and is answered in the same month.
Work created inside a workspace (projects, credits, the activity log, and the Discovery chats, reports, presentations and files made in it) belongs to that workspace and stays part of its data when an individual account is deleted: projects show as belonging to a deleted account, and the account's chats, reports and files remain in the workspace's data, included in its export, until the workspace is deleted. A workspace with no one else in it is deleted by us within 90 days of the account being closed, including the copies of its files held by our AI provider. A workspace's owner can ask us to delete the whole workspace and everything in it from its settings; we do so within 14 days and confirm it by email. Usage records stay with the question text removed. Records we are required to keep, such as billing records, are kept for as long as the law requires.
8. International transfers
Some of the providers in section 4 process information outside the United Kingdom and the European Economic Area, notably Anthropic in the United States. Where they do, we rely on the safeguards UK and EU data protection law requires for such transfers.
9. Changes to this policy
We may update this policy from time to time. If we make material changes, we will take reasonable steps to notify you and will update the date at the top of this page.
Questions about this document? Email us at info@314radius.com.